I was at a summit of Chief Learning Officers (CLOs) and one of the most common challenges they mentioned was the need to demonstrate a return on investment from training. Unlike investments in "hard" assets like facilities and equipment, investments in "soft" skills through training can be hard to calculate. At budget request time, CLOs can ...

Twenty-one years ago, student government at the University of Pennsylvania gave me my first formal leadership opportunity as head of the grad student government executive board. For our one-year term, we set three goals that represented one urgent need (the ‘Today Goal’;), one juicy opportunity (the ‘Tomorrow Goal’;), and one imp...